Privacy Policy

HM Original Art respects your privacy and is committed to handling personal information responsibly in accordance with applicable South African data-protection law, including the Protection of Personal Information Act (POPIA).

This policy explains what personal information we may collect, why we collect it, how it is used and the circumstances in which it may be shared.

Personal Information We Collect

Depending on how you interact with HM Original Art, we may collect:

Name and contact information (email, phone number)
Billing and shipping address
Payment information (processed securely by our payment providers)
Order history and preferences
Subscription details, where you sign up for a recurring product or service.

Please do not provide unnecessary sensitive or private information in customisation fields or messages.

Automatically Collected Information

When you visit our website, we may automatically collect:

Device information (browser type, operating system)
IP address and location data
Referring website information

How We Use Your Information

We use your information to:

Process and fulfill your orders
Send order confirmations and shipping updates
Respond to customer service requests
Send promotional communications (with your consent)
Improve our website and services
Prevent fraud and enhance security

Information Sharing

We may share your information with:

Payment processors to complete transactions
Shipping carriers to deliver your orders
Service providers who assist our operations
Legal authorities when required by law

We do not sell your personal information to third parties.

Data Security

We implement appropriate security measures to protect your personal information. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

Artwork, Names and Social Media

HM Original Art may photograph completed artwork for record-keeping and portfolio purposes.

Artwork featuring images or a single first name may be shared where the post and surrounding context do not disclose other identifying personal information.

Before sharing artwork containing a name and surname, a couple’s names or a set of family names, we will obtain appropriate permission from the relevant person or people. Where the artwork contains a child’s full name, permission will be sought from the appropriate parent or guardian where required.

We will not share artwork purchased as a gift for another person containing their full names where the necessary permission from the relevant person has not been obtained.

We will not disclose customers’ private contact details or order information as part of promotional posts. Customers may contact us with privacy concerns or requests relating to previously shared artwork.

Cookies

We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can manage cookie preferences through your browser settings.

Changes to This Policy

This Privacy Policy may be updated when our business practices, website services or legal requirements change. The latest version will be published on our website.