Returns and Refunds Policy

We want you to be completely satisfied with your purchase. If for any reason you are unsatisfied, our returns policy makes it easy:

Return Eligibility

You may return a product within 7 days of receiving your order, provided it is:

• Unused and in original packaging

• Not a custom or personalized, made-to-order item.

• Not a sale item.

You may:

• Exchange the item

• Request a full refund (excluding delivery costs)

Note: You are responsible for return shipping costs unless the item is incorrect or defective.

Do not send products back without first contacting us for return instructions.

Note: All sale items are final sale and cannot be returned or exchanged for change-of-mind reasons. This does not affect your statutory consumer rights.

Incorrect, Damaged or Defective Products

Please inspect your order when it arrives.

If you receive an incorrect, damaged or defective product, or a product that materially differs from its description, contact HM Original Art as soon as reasonably possible.

Please provide your order number, a description of the problem and photographs where appropriate. This helps us assess the issue and determine the appropriate solution.

Depending on the circumstances, you may be entitled to a repair, replacement, refund or another appropriate remedy.

Personalised and Custom-Made Products

Personalised artwork and custom-made products are created according to the specifications supplied or agreed upon with the customer.

Please check names, spelling, wording, colours and other customisation details carefully before placing your order.

A change of mind, an incorrect spelling supplied by the customer or a preference that differs from the agreed specifications may not entitle the customer to a refund or replacement.

Certain personalised or custom-made goods may be excluded from the seven-day online cooling-off right under section 44 of the Electronic Communications and Transactions Act. The applicability of that exclusion depends on the nature of the product and transaction.

Return Procedure

To request a return, refund, replacement or exchange, contact HM Original Art using the contact details on the website.

Please include:

● Your order number.

● The product concerned.

● The reason for the request.

● Photographs or supporting information, where relevant.

We will assess your request and explain the next steps, including return arrangements where necessary.

Responsibility for reasonable return costs will be determined in accordance with the reason for the return.

Refund Processing

Once recieved, inspected and a refund is approved, it will be processed using the original payment method where reasonably possible, unless another arrangement is agreed.

Processing times may depend on the payment provider or financial institution. We will communicate any relevant steps or delays.

Subscription Products

Cancellation of future subscription payments is governed by the Cancellation Policy and the subscription terms disclosed at checkout.

Cancelling future payments does not automatically entitle a customer to a refund for products already supplied or subscription periods already commenced.

We reserve the right to suspend or terminate memberships that violate our terms of service. No refund will be provided for memberships terminated due to violations.