Shipping Policy

This policy explains our shipping methods and delivery timeframes for different types of products.

Order Processing

Orders are processed after payment has been received or confirmed.

Processing times vary according to the product ordered and whether the order requires customisation.

Ready-made products and custom-made artwork may have different processing times. Where an estimated processing time is provided in a product description or communicated directly to the customer, that estimate will apply to the relevant order, subject to any agreed changes.

Custom artwork may require additional time for design, creation, finishing and preparation for dispatch.

If an unexpected delay arises, we will make reasonable efforts to inform you.

Shipping Confirmation

Once your order ships, you will receive a confirmation email with tracking information. Please allow 24-48 hours for tracking information to become active.

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us immediately. We will work with the shipping carrier to resolve the issue and ensure you receive your order or a full refund.

Delivery Details and Failed Deliveries

Customers are responsible for providing accurate delivery information and a contact number where required.

If a delivery cannot be completed because incorrect information was supplied, the recipient is unavailable or the courier cannot access the delivery location, additional delivery charges may apply where reasonably incurred.

Ilm & Art Mail and Other Subscription Deliveries

Dispatch frequency may depend on the subscription schedule. Customers should ensure that their delivery information remains accurate and notify us of changes before the next dispatch.